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Diagnosing Employee Performance Problems (7/27/17)

July 2017 Courses

Diagnosing Employee Performance Problems (7/27/17)

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Diagnosing Employee Performance Problems (7/27/17)

from 225.00

Addressing the Root Causes of Underperformance

It's time to think more expansively about employee performance gaps and exceed the common go-tos of training and motivation. In this workshop, we'll break down employee performance problems from the ground up. We'll identify 18 environmental and individual causes of why employees underperform. By focusing on the causes, we can come up with better solutions for each one. Join us as we examine how process redesign and eliminating task interferences can change our management mindset and increase our staff's productivity.

July 25 Workshop:
Quantity:
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Thursday July 27, 2017 || Time 9am-4pm
Location: Ruby Receptionists, 805 SW Broadway #900, Portland, OR 97205
10 student minimum, 25 student maximum

Small biz rate (for individuals or organizations with less than 10 employees): $225. Corporate rate (for businesses over 10 employees): $300.

Taught by Douglas Tsoi

No matter how well-run your organization is, and no matter how great your hiring practices are, at some point managers ask, "Why aren't my employees doing what they're supposed to? They need more training!" When that doesn't work, managers often turn to extrinsic incentives and consequences, such as encouragement or even compensation. Others invoke employees' intrinsic goals, like a sense of purpose or being part of team. Most of the time, these solutions don't work, causing frustration everywhere.

The problem is we think too narrowly about employee performance gaps and thus using the wrong tool to fix the issue. In this workshop, we'll break down employee performance problems from the ground up. We'll identify 18 environmental and individual causes of why employees underperform. Specifically, we will spend a lot of time talking about environmental obstacles to employee performance, like process redesign and task interferences. By focusing on the causes, we can come up with better solutions for each one. We'll apply this framework to diagnose and work through actual, real-life issues at YOUR workplace. Problems will be shared safely and confidentially. Connections will be made; fun will be had. Most importantly, you'll gain new insights, ones that you can take back to your workplace and make you both a better manager and a more valuable employee.

Douglas Tsoi is the founder of Portland Underground Grad School. He has also been a lawyer, and schoolteacher, amongst a few other careers. Before founding PUGS, he was Learning and Engagement Manager for the Northwest Energy Efficiency Alliance (NEEA) in downtown Portland and has been thinking about employee performance problems for years.