The Coaching Mindset Workshop (November 2017)


The Coaching Mindset Workshop (November 2017)

from 195.00

Improving Your Staff's Performance through Better Training

As a manager of others, the most critical task you have is improving the performance of your staff. Whether you've supervised staff members for many years, or are just starting to build your skills, you can benefit from the strategies and new resources offered in this workshop. Learn how to effectively convert know-how into actual employee performance and organizational results through developing a coaching and training mindset

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Monday, November 20 || morning session: 9:00 - noon || afternoon session: 1pm-4pm
Location: Ruby Receptionists, 805 SW Broadway #900, Portland, OR 97205 ||  Space limited to 25 participants

Small biz rate (for organizations with less than 10 employees): $195

Corporate rate (for businesses over 10 employees): $300

Manager expectations are the most important factor for whether staff is knowledgeable, prepared, and performing. The manager-employee relationship is the number one reason for people leaving their job. How much formal training do supervisors get in improving the know-how and performance and maintaining motivating and enabling relationships with their staff?  Learn to make professional development more meaningful and empowering for your employees by developing a coaching mindset. Discover how to effectively convert knowledge into organizational results, and boost employee performance and retention.

The morning session covers how professional development in organizations is currently working and not working. Why do some people learn and perform, while others don't? We'll go over 23 possible reasons why the performance isn't there and why we tend to blame employees when the factors are usually elsewhere. You'll diagnose employee performance problems and learn solutions. In the afternoon, you'll deepen your coaching skills and gain essential tools to motivate and empower your employees become to better. You'll gain insight for when training is needed and when it is NOT needed. Most importantly, you will take back skills for developing self-awareness of your own managerial personality, making your employees better, and making your job easier and more fulfilling. 

Morning session: How Learning in Organizations Work (9am-noon)

  • Dissecting the promises and problems with professional development
  • Understanding the barriers to employee learning and development
  • Diagnosing different sources of employee performance problems
  • Recogizing ways to help employees grow and develop 

Afternoon session: Coaching Employees for Better Performance (1pm-4pm)

  • Developing a coaching mindset and style
  • Sharing and getting effective coach techniques for engaging and managing staff
  • Understanding motivation: autonomy, mastery and purpose
  • Asking and listening to your staff
  • Having difficult conversations

"What a difference good training makes! My organization implements around 100 trainings each year on behalf of our clients and were thrilled with Douglas’ Train the Trainer course. The principles he taught to engage attendees at our own training sessions are clear, straightforward and useful. Since his course, my colleagues and I utilize the tools and resources Douglas provided in nearly all the trainings we deliver. The quality shows." - Eric Wilson, Program Manager Evergreen Consulting

"I was so glad I took this workshop! I went in wanting to learn more about how I could effectively support my clients and walked out with tangible next steps as to how I would do that. Douglas' approach was accessible, fun, and highly interactive. I really enjoyed learning in multiple ways throughout the day and appreciated having the time to actually practice what we were discussing. This workshop was a lot more impactful than others I've taken in the past, and I'd recommend it to anyone interested in taking their work (no matter what it is) to a higher level." - Megan Leatherman, Human Resources Consultant


Douglas Tsoi, JD, is the founder of Portland Underground Grad School (PUGS), a school for everyday life. Before PUGS, he managed a $4 million education and training program at the Northwest Energy Efficiency Alliance. Previous careers include teaching high school history and ethics, as well as being a intellectual property lawyer. A nationally-renown education expert called Douglas, "The best teacher I've ever seen teach."